Description
Recognizes one team as a whole/department/business (management and staff) for excellence in customer service. This award will recognise a continual commitment to the success of their business through outstanding service to their clients by going above and beyond.
Requirements
□ The nominated business must have operated in Strathmore or Wheatland County for a minimum of 1 full year (unless otherwise specified in the criteria for a particular category)
□ The nominated business must employ Albertans to produce goods and/or provide services
□ The nominated business must be operating at the time of nomination and at the time of presentation of the award
□ Directors of the Strathmore and Wheatland Chamber of commerce are asked to refrain from submitting self nominations
□ Family members of the nominees are not accepted as “client reference” for any categories
□ A representative of the nominated business must be available to attend the Chamber Business Excellence Awards Banquet
□ Self Nominations are NOT permitted in this award category
Criteria
| Criterion | Weight |
|---|---|
| practices good Service from the owner on down | 16.7% |
| Shows a commitment to a healthy work environment through practices that benefit customers and employees physically, intellectually and/or emotionally | 16.7% |
| Has an exceptional commitment to its customer service | 16.7% |
| A focus on workplace culture as well as employee recognition and reward programs; do they staff seem happy? | 16.7% |
| are there customer retention programms in place | 16.7% |
| engaged, passionate, and committed member of the community | 16.7% |